Quill Reviews

Bad Customer Service

Have had good experiences in the past and good customer service. Just wish they’d choose better shipping companies. Currently going on 4 weeks waiting for yrc to deliver a pallet and they use capstone who loves leaving my packages in the middle of my parking lot.

Scammers have never bought anything from this company but they email me invoices I just trash them. Sure they are fishing for people who will mistakenly pay them

NEGATIVE stars for this company!!! I ordered two toilet bowl brushes a couple of days ago from them. Received an email stating that my order was delivered to some guy named Robert in New Jersey! I sent them the actual link to my receipt showing that my order was placed under Raymond R. to an Diplomatic address in Spain so there is NO way that I could have received MY order already regardless!!! Last reply from "customer service" said that they are sorry but there is nothing they can do seeing as my order was already delivered and to PLACE ANOTHER ORDER...are they serious??? This so called "company" scream SCAM to me for this unprofessional and incompetent "service". There is not even a physical address for them on their website... PLEASE warn everyone that you know...share it on social media etc...Thanks!

Poor experience. They dropped 8 cartons of paper I didn't order on my front porch. It was a mix-up on their end--I have not ordered products from this company in quite a while. The product remained on my front porch for a month, despite repeated requests to the company to have it picked up. UPS came by to pickup after a month had expired, but then they refused pickup because it was another company that delivered the product. Why didn't Quill have that information and proactively contact the correct shipping company? After several more days, a different delivery service picked up the product. Quill's warehouse refused the shipment, citing damage. I have been informed by Quill that 8 cartons of paper I did not order and do not want will be returned to my residence. Quill advised that I may keep the paper or donate it to a charity. I have been informed that I will not be charged, but I have my doubts. What a waste and colossal inconvenience from something I never wanted. Unacceptable.

Poor experience. They dropped 8 cartons of paper I didn't order on my front porch. It was a mix-up on their end--I have not ordered products from this company in quite a while. The product remained on my front porch for a month, despite repeated requests to the company to have it picked up. UPS came by to pickup after a month had expired, but then they refused pickup because it was another company that delivered the product. Why didn't Quill have that information and proactively contact the correct shipping company? After several more days, a different delivery service picked up the product. Quill's warehouse refused the shipment, citing damage. I have been informed by Quill that 8 cartons of paper I did not order and do not want will be returned to my residence. Quill advised that I may keep the paper or donate it to a charity. I have been informed that I will not be charged, but I have my doubts. What a waste and colossal inconvenience from something I never wanted. Unacceptable.

Very disappointed with ordering from Quill. This is the 3rd try with them and still having issues. Our first time our items were damaged. Our second time half our shipment wasn't delivered when it showed delivered. Was told to wait some more days. Come to find out it was delivered to another office in the lobby area and no one knew it was for anyone as the delivery guys just dropped it against the wall off to the side behind a fake tree! Now again half the order is missing, says delivered, not left at the fake tree in the other office and definitely not at our office. I chat with them and they said tomorrow we should get it (maybe) and we are not in the office. They said they would just drop it outside. Thank you but by the time Monday comes my copy paper (20 reams) will be destroyed from the rain we will get. Hoping they wait until monday to deliver.

Very disappointed with ordering from Quill. This is the 3rd try with them and still having issues. Our first time our items were damaged. Our second time half our shipment wasn't delivered when it showed delivered. Was told to wait some more days. Come to find out it was delivered to another office in the lobby area and no one knew it was for anyone as the delivery guys just dropped it against the wall off to the side behind a fake tree! Now again half the order is missing, says delivered, not left at the fake tree in the other office and definitely not at our office. I chat with them and they said tomorrow we should get it (maybe) and we are not in the office. They said they would just drop it outside. Thank you but by the time Monday comes my copy paper (20 reams) will be destroyed from the rain we will get. Hoping they wait until monday to deliver.

Just using them for small personal purchases but dealing with them is getting to the point where think I am going to stop due to annoying calls and emails. Ordered using credit card and called once about an email that said I owed them and didn't make the purchase and wasn't my credit card number. Another email last week said my credit card company denied my purchase; called credit card company and said they had no denials ever for my account. Called Quill and they processed my credit card payment. Goods received today and got call about paying over phone. Called and advised that my credit card statement shows the charge as Pending. Calls and emails are so annoying … they really need to get their act together and this appears not to be just a complaint from me. Phone number of calls is listed as robocaller on line due to annoying calls. Might have good deals but I think this may be my last purchase as would rather pay more and get reliable accounting as opposed to annoying phone calls and emails. Would advise to be cautious in using them.

I'm using Amazon from now on! At least amazon have a business account to order stuff and get discount and fast delivery and great customer service. Never will be using quill again